Refund policy

Refund & Return Policy

At Dr. Love Care, we take pride in creating high-quality hair, skin, and wellness products. Due to the nature of our products, we are committed to maintaining the highest standards of quality, hygiene, and safety.

Returns

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, products must:

  • Be unopened, unused, and in their original condition.
  • Be returned with all original packaging and labels intact.
  • Be accompanied by proof of purchase.

We reserve the right to deny a refund if returned products show signs of use, damage, tampering, or are not in their original condition.

Once an order has been placed, we cannot guarantee cancellations, as orders may begin processing immediately.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving the wrong item or a product that arrived damaged).

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

Once approved, we will replace the item or issue a refund at no additional cost to you. If a return is required, we will provide a prepaid return shipping label.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or offer refunds on:

  • Opened or used hair, skin, or wellness products.
  • Dietary supplements or ingestible products that have been opened.
  • Gift cards.
  • Digital products.
  • Clearance or final sale items.

Refund Processing

Once your return has been received and inspected, you will receive an email notifying you whether your refund has been approved.

Approved refunds will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Exchanges

We do not offer exchanges at this time. If you need a different product, please place a new order after your original return has been processed (if eligible).

Shipping & Processing

  • Orders are typically processed within 1–3 business days, excluding weekends and holidays.
  • During promotions, product launches, or high-volume periods, processing times may be extended.
  • Once your order ships, you will receive a shipping confirmation email with tracking information.

Contact Us

If you have any questions regarding your order, please contact our Customer Care Team at drlovecareorders@gmail.com

Thank you for choosing Dr. Love Care. We appreciate your trust and are honored to be part of your hair, skin, and health journey.

Always Care.